Refund & Cancellation Policy:
As an Online Travel Agency (OTA), Oretickets is committed to providing the best travel services and experiences to its customers. However, we understand that travel plans may change due to unforeseen circumstances. To accommodate these situations, we have developed a refund and cancellation policy that aims to be fair and transparent to our customers.
Refund Policy:
In general, refunds for travel services are subject to the terms and conditions of the travel supplier, such as airlines, hotels, and car rental companies. Oretickets acts as an intermediary between the customer and the travel supplier and will make every effort to assist in obtaining a refund. However, the travel supplier has the final say on whether a refund can be issued and the amount of the refund.
Refund Eligibility:
In most cases, customers are eligible for a refund if they cancel their booking within 24 hours of making it, as long as the flight is at least seven days away. After this period, the refund eligibility and amount may vary depending on the type of ticket and the airline’s policy. It’s important to carefully review the terms and conditions of your ticket to understand your refund eligibility.
Refund Processing Time:
The time it takes to process a refund can vary depending on the airline and the payment method used. In general, customers can expect a refund to be processed within 7-10 business days. However, it’s important to note that some airlines may take longer to process refunds, especially during peak travel periods.
Refund Fees:
Some airlines may charge a cancellation fee or penalty for cancelling a ticket, even if it’s within the refund eligibility period. Additionally, Oretickets may charge a service fee for processing refunds, which can vary depending on the type of ticket and the airline’s policy. These fees should be clearly outlined in the terms and conditions of your ticket and on the Oretickets website.
Refund Requests:
To request a refund, customers should contact Oretickets customer service either through the website, by email, or by phone. It’s important to have your booking details and confirmation number handy when making a refund request. Oretickets customer service representatives will work with the airline on your behalf to process the refund and keep you informed of the progress.
Partial Refunds:
In some cases, customers may only be eligible for a partial refund, such as when cancelling a ticket that includes a non-refundable component. In these cases, the refund amount will be calculated based on the refund policy of the airline and the terms and conditions of the ticket.
Cancellation Policy:
Cancellation policies for travel services are also subject to the terms and conditions of the travel supplier. These policies vary depending on the supplier, the type of service, and the time of cancellation. To avoid cancellation fees, customers are advised to cancel their bookings as soon as possible.
Airline Tickets:
Most airline tickets are non-refundable and non-transferable. However, some tickets may be refundable for a fee, depending on the fare class and airline policy. In some cases, the airline may allow customers to change their travel dates or destination for a fee.
Hotel Reservations:
Hotel cancellation policies vary widely depending on the hotel, the room type, and the time of cancellation. In general, customers can cancel their reservations without penalty up to a certain time before check-in. After this time, cancellation fees may apply. Some hotels may also require a deposit or prepayment at the time of booking.
Car Rentals:
Car rental cancellation policies vary depending on the rental company and the rental agreement. In general, customers can cancel their reservations without penalty up to a certain time before pick-up. After this time, cancellation fees may apply.
Oretickets’ Refund and Cancellation Policy:
In addition to the terms and conditions of the travel supplier, Oretickets also has its own refund and cancellation policy. This policy applies to all bookings made through our website or customer service.
Refunds:
Oretickets will make every effort to assist customers in obtaining a refund from the travel supplier. In cases where a refund cannot be obtained, Oretickets may issue a credit or voucher to the customer.
Cancellation:
Customers can cancel their bookings by contacting Oretickets customer service or through their Oretickets account. Cancellation fees may apply depending on the travel supplier and the time of cancellation. Oretickets may also charge a processing fee for cancellations.
Exceptions:
In some cases, Oretickets may waive or reduce cancellation fees or issue a refund or credit for exceptional circumstances, such as a natural disaster or a medical emergency. These exceptions are at the discretion of Oretickets and subject to approval.