How Do I Contact Air India Customer Care?

Here’s a Guide on How to Contact Air India Customer Care:

Call Air India Customer Care: The most direct way to contact Air India customer care is by calling their customer service center. You can call the airline’s toll-free number at 1800 180 1407 anywhere in India. If you are calling from abroad, you can call +91 22 25818515 or +91 44 66921455.
Email Air India: You can also send an email to Air India customer care at call.del@airindia.in or call.bom@airindia.in, depending on your location. Include your booking reference number, flight details, and a detailed description of your query in your email.
Chat with Air India Customer Care: Air India also offers a live chat feature on its website, where you can chat with a customer service representative in real time.
Social Media: Also, Air India is active on social media, including Facebook and Twitter.
Visit Air India Office: If you prefer to speak to a customer service representative in person, you can visit any Air India office near you.

Contact Air India via Phone Number

If you need to contact Air India customer care via phone, you can do so by following these steps:

Dial the Customer Service Number: The Air India customer care number is 1800 180 1407 for callers in India. If you are calling from abroad, you can call +91 22 25818515 or +91 44 66921455. Dial the appropriate number according to your location.
Listen to the Automated Message: Listen to the options carefully to select the appropriate option for your query.
Select the Appropriate Option: You will be presented with a series of options, such as flight reservations, flight status, baggage inquiries, or other queries. Choose the option that best fits your query by pressing the corresponding number on your phone keypad.
Speak with a Customer Service Representative: Once you select the appropriate option, you will be connected with a customer service representative. Be patient and wait for the representative to answer your call. You may be placed on hold for a few minutes during peak hours.
Provide Your Details: Once you are connected with a customer service representative, provide your booking reference number, flight details, and any other information that may be required to help the representative assist you with your query.
Follow the Instructions: The customer service representative will guide you through the process of resolving your query. After that, Follow the instructions carefully and provide any additional information or documentation that may be required.

Contact via Email

If you need to contact Air India customer care via email, you can do so by following these steps:

Compose an Email: Open your email client and compose a new email to the Air India customer care email address. The email addresses are call.del@airindia.in or call.bom@airindia.in, depending on your location.
Subject Line: In the subject line, briefly describe the purpose of your email, such as “Booking Inquiry” or “Baggage Query.”
Provide Details: In the body of the email, provide your booking reference number, flight details, and a detailed description of your query. Be as specific as possible and provide any additional information or documentation that may be required to help the customer service representative assist you with your query.
Attachments: If you need to attach any documents or files related to your queries, such as a copy of your booking confirmation or a photo of a damaged bag, attach them to the email.
Send the Email: Once you have written your email, double-check the details and attachments, and then send the email to the appropriate Air India customer care email address.
Wait for the Response: After sending the email, wait for a response from the customer service team.
Follow-Up: If you do not receive a response within a reasonable time, you can send a follow-up email to inquire about the status of your query. Be sure to include your original email thread in your follow-up email.

In conclusion, reaching Air India customer care through email is a simple process. Also, It is recommended to provide all the necessary details related to your query in the email to ensure a quick and efficient resolution of your issue.

Air India FAQ’s

Can I contact Air India customer service via chat or social media?

Yes, Air India offers live chat support on its website and is active on social media platforms such as Facebook and Twitter.

Does Air India have a dedicated customer service center for international callers?

Yes, Air India has a dedicated customer service center for international callers. You can call +91 22 25818515 or +91 44 66921455 to reach the center.

Does Air India offer a frequent flyer program?

Yes, Air India offers a frequent flyer program called “Flying Returns,” where members can earn and redeem miles for flights and other rewards. Members can also enjoy priority check-in, lounge access, and other exclusive benefits.

Can I request a special meal or any other special assistance while booking my Air India flight?

Yes, you can request special meals or any other special assistance while booking your Air India flight by selecting the appropriate option during the booking process or by contacting the customer service center.

How can I file a complaint or provide feedback to Air India customer service?

You can file a complaint or provide feedback to Air India customer service by calling the customer service center, sending an email, or using the live chat support feature on the airline’s website. You can also fill out a feedback form on the Air India website.

Can I make changes or cancel my Air India flight booking online?

Yes, you can make changes or cancel your Air India flight booking online by visiting the airline’s website and selecting the “Manage Your Trip” option. You can also contact the customer service center for assistance.

What is Air India’s toll-free number?

Air India’s toll-free number for callers in India is 1800 180 1407. Additionally, If you are calling from abroad, you can call +91 22 25818515 or +91 44 66921455.

Is Air India’s toll-free number available 24/7?

Yes, Air India’s toll-free number is available 24/7 for callers in India and abroad.

Can I book a flight through Air India’s toll-free number?

Yes, you can book a flight through Air India’s toll-free number by selecting the appropriate option from the automated message and providing your booking details to the customer service representative.

Can I check my flight status through Air India’s toll-free number?

Yes, you can check your flight status through Air India’s toll-free number and after that providing your flight details to the customer service representative.

Can I make changes to my booking through Air India’s toll-free number?

Yes, you can make changes to your booking through Air India’s toll-free number and then providing your booking details to the customer service representative.

Is Air India’s toll-free number free of charge?

Yes, Air India’s toll-free number is free of charge for callers in India. Additionally, If you are calling from abroad, you may be charged international call rates by your service provider.

Can I provide feedback or file a complaint through Air India’s toll-free number?

Yes, you can provide feedback or file a complaint through Air India’s toll-free number. After that, By selecting the appropriate option from the automated message and providing your details to the customer service representative.

Can I inquire about special assistance or services through Air India’s toll-free number?

Yes, you can inquire about special assistance or services through Air India’s toll-free number. After that, by providing your details to the customer service representative.

Contact Air India Customer Care